Privacy Policy
Introduction
Welcome to ProKast. We are an Australian business based in Melbourne, Victoria, dedicated to supplying high-quality magnetic formwork solutions to the B2B precast concrete industry.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
What Personal Information We Collect
As a B2B supplier, we only collect the personal information that is reasonably necessary to process your orders, provide customer service, and manage our business relationship with your company. The types of information we may collect include:
- Contact Details: Your name, job title, company name, email address, and phone number.
- Business Information: Your company’s ABN/ACN, billing address, and delivery/site addresses.
- Transaction Data: Details about quotes requested, orders placed, and products purchased (e.g., precast magnets, steel chamfers).
- Financial Data: Payment details, bank account information, or credit card details necessary for processing transactions.
How We Collect Your Information
We collect personal information directly from you in a variety of ways, including when you:
- Request a quote or submit an enquiry via our website.
- Communicate with us via email, phone, or in person.
- Place an order for our products or open a trade account.
- Interact with our website or digital platforms.
Why We Collect and Use Your Information
We use your personal information solely for the purpose of conducting our business and providing you with our products and services. Specifically, we use your information to:
- Process, fulfill, and deliver your orders (including coordinating freight via Metrans or other carriers).
- Provide customer support, handle warranty claims, and manage returns.
- Communicate with you regarding quotes, invoices, and account management.
- Comply with our legal and regulatory obligations.
We do not sell, rent, or trade your personal information to third parties under any circumstances.
How We Share Your Information
We only share your personal information when it is necessary to deliver our services or when required by law. We may disclose your information to:
- Service Providers: Third-party logistics and freight partners (such as Metrans) to facilitate the delivery of your heavy B2B orders.
- Professional Advisors: Our accountants, lawyers, or IT support providers who assist us in operating our business securely.
- Legal Authorities: Government bodies or law enforcement agencies if we are required or authorized by law to do so.
Data Security
We take the security of your personal information seriously. We implement reasonable physical, technical, and administrative safeguards to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure data storage, restricted access to business systems, and encrypted payment processing.
Cookies and Website Tracking
When you visit the ProKast website, we may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device that help us understand how you interact with our site. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain website features.
Your Rights (Access, Correction, Complaints)
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Ask us to update or correct any information that is inaccurate, incomplete, or out of date.
- Complain: Lodge a complaint if you believe we have breached the APPs. We take all privacy complaints seriously and will respond promptly to investigate and resolve the issue.
To exercise any of these rights, please contact us using the details provided below.
International Transfers
ProKast is an Australian business focused on the local precast concrete industry. We operate exclusively within Australia, and we do not transfer or store your personal information overseas.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on this webpage, and the revised policy will apply to all personal information held by us at that time.